THE OFFER ENDS IN
The answer to your question is probably found in the following frequently asked questions.
You will receive a confirmation email immediately after making the payment.
If you still do not see the email, check your spam folder and feel free to search for "SYLOR" in your inbox.
If after 10 minutes you still cannot find the email, please contact our customer support team either through the contact form below or by sending an email to: sylorjewels@gmail.com
If you do not receive a reply from us within 24 hours, please check your spam folder.
We can change the email address linked to your order and resend the confirmation and shipping emails. Simply contact our customer support team either through the contact form below or by sending an email to sylorjewels@gmail.com.
Please note that if your order has already been shipped, the courier company will not be notified of the email address change and you will not receive tracking information. Of course, you can still track your order on our website click her(e).
You can change the delivery address before 13:00 the same day if your order was placed in the morning, or before 13:00 the next day if your order was placed in the afternoon. After this time, all orders enter the preparation process, the information is finalized, and it can no longer be changed.
Please contact us urgently if you want to change the delivery address do not forget to include the new address 😉 either through the contact form below or by sending an email to: sylorjewels@gmail.com.
It is possible to change the engraving if you placed your order the same day, before 13:00. After this time, all orders enter the preparation process, the information is finalized, and it can no longer be changed.
Please contact us urgently if you want to change the engraving either through the contact form below or by sending an email to sylorjewels@gmail.com.
We will do everything we can to resolve the issue and make a new engraving available to you.
It is possible to cancel the order if it was placed before 13:00 on the same day. After this time, all orders enter the preparation process, the information is locked, and it can no longer be modified or canceled.
Please contact us urgently if you wish to cancel your order either through the contact form below or by sending an email to: sylorjewels@gmail.com.
To check the status of your order, go to the Order Tracking section that you will find at the bottom of our website. Click here to be redirected.
How do I enter my order information to track it?
You will need:
At Sylor, each piece of jewelry is a unique creation, designed with care and passion. The full process, from creation to delivery, usually takes 7 to 8 days.
A multi stage process:
Delivery times:
Allow 4 to 5 days between order and delivery, except for unforeseen circumstances. Depending on location:
Your patience will be rewarded with a unique piece made just for you.
Important details:
We will deliver your order to the delivery address specified when placing the order. It is your responsibility to ensure that the delivery address you provide is correct and, if necessary, that someone is available to receive or sign for the delivery with the selected carrier. We are not responsible for packages signed for by people other than the recipient.
You will receive an email with your tracking number within 1 to 6 hours.
If you still have not received the email within this time, check your spam folder or use your mailbox search function with the keyword "SYLOR".
You can contact us through the contact form below or directly by sending an email to: sylorjewels@gmail.com.
Sometimes the courier company leaves the package with the receptionist or the building concierge.
Likewise, the delivery driver may accidentally place the package in a neighbor’s mailbox.
Please check with them, as your order is probably waiting there.
If, despite making the relevant checks, the package is still missing, please file a claim with the courier company so that we can resend your order. Our customer support team will ask you for a copy of the claim.
We will resend a replacement for your order as soon as possible.
An eternal rose is a natural rose that has been meticulously preserved to maintain its natural beauty and vibrant color for years, without the need for water or sunlight. Thanks to a special preservation process, each rose keeps its soft petals and fresh appearance, making it a perfect symbol of eternal love and elegance. Whether as a gift or as a decorative element, an eternal rose is designed to bring lasting joy and charm to any space.
Our preserved rose is delicately crafted with high quality materials and meticulously designed to last for years, maintaining its vibrant color and fresh appearance. Its radiant look evokes the freshness of a newly bloomed rose, capturing the magical moment where nature meets eternity. To make your experience even more magical, each preserved rose is delicately scented.
Here are some tips to ensure the longevity of your preserved rose:
Taking care of your Eternal Rose is very easy. Simply keep it in its protective case, away from direct sunlight, excessive heat, and humidity. It does not need water or any special care. With minimal attention, your Eternal Rose will stay as stunning and vibrant as the day you received it, bringing you beauty and joy for many years.
Yes, our preservation process is environmentally friendly, and by choosing an Eternal Rose, you also reduce waste while enjoying a flower that lasts much longer than freshly cut roses.
Personalized jewelry
If you are not 100% satisfied with your product, new and unused items can be returned to Sylor within 30 days after delivery.
Personalized items are made specifically according to your instructions and cannot be resold. See the applicable law. If you wish to return a personalized piece of jewelry, the refund will be issued as a store voucher credit.
Return shipping costs are at your expense. The credit will be issued once the return is received and can be used across the entire store.
To start a return, contact our customer support team through the contact form click here or by sending an email to: sylorjewels@gmail.com
Non personalized jewelry
Non personalized pieces can be fully refunded within 30 days after delivery. Return shipping costs are at your expense. The contents of the package must be exactly the same as what you received. We reserve the right to refuse a refund if the product has been used, altered, or damaged in any way.
To start a return, contact our customer support team through the contact form click here or by sending an email to: sylorjewels@gmail.com
If you receive a defective product or a product damaged during shipping, we offer a replacement guarantee.
Please take one or more photos of the defective item and contact us within three days after delivery at sylorjewels@gmail.com.
We apologize for the inconvenience, as on rare occasions we may make engraving mistakes; we are human and can get tired. Of course, we will replace the jewelry at no cost once we confirm the engraving with you.
Please take one or more photos of the engravings and contact us within three days after delivery at sylorjewels@gmail.com.
Fill out this form or contact us at: sylorjewels@gmail.com.
Please check that your email address does not contain any mistakes before submitting your request 😊
