Warranty
Standard warranty coverage
In the unlikely event that your jewelry is damaged, do not panic: all pieces are covered by a 6 month warranty. We will repair or replace any item with material or workmanship defects within two years after purchase.
What it covers:
- Manufacturing defects and failures of materials or workmanship
- Broken clasps, chains, or settings
- Loose or missing birthstones not due to impact
- Missing or incorrect engraving as originally specified
What it does not cover:
- Normal wear and tear scratches
- Lost or stolen items
- Unauthorized modifications or repairs
Repairs, replacements, and what to expect
If your item has an issue covered during the warranty period, we will make it right. Options:
- Free repair
- Replacement with the same item or a comparable one
- Store credit
Processing:
Requests are reviewed within 7 business days
Approved cases will receive return instructions
How to file a claim?
- Go to our Support page
- Provide your order number and submit clear photos of the issue
- Our team will review your request and let you know the next steps
If you open a warranty claim, send all required information within 2 weeks. If we do not receive the details within that period, we will not be able to process your request. Also, if you contact us again after the warranty period has expired, we will not be able to apply it.
Optional jewelry protection plan plus 1 year
Want even more peace of mind? Protect your jewelry long term with our Jewelry Protection Plan plus 1 year.
Benefits:
- Free repairs for eligible damaged products for a full 1 year and 6 months
- Free returns for covered cases
- Free size adjustment
- Priority support and faster processing
- The confidence of knowing your jewelry is protected beyond the standard warranty
This plan goes beyond typical brand warranties; it is ideal for those who wear their pieces daily and want extra security. It is optional, has an additional cost, and is available on the product pages of selected items.